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At MR Homes, we aim to process approved refunds promptly and transparently.
A refund may be approved when:
An eligible return is received at our warehouse and passes quality inspection.
A product is confirmed to be damaged, defective, or incorrect.
A replacement or exchange is unavailable.
An eligible order cancellation is approved.
All return and refund requests are handled in accordance with our Returns, Refunds & Cancellation Policy.
Once the returned product reaches our warehouse, our team will complete a quality check to confirm that the item meets the return eligibility conditions.
After the return is approved, MR Homes will initiate the refund within 24 hours of receiving the product at the warehouse. The time taken for the amount to reflect in the customer’s account may vary depending on the bank, UPI provider, or payment gateway.
Refunds are generally issued through NEFT transfer or UPI.
For bank-transfer refunds, customers may be asked to share their bank account details in writing or provide an image of a cancelled cheque. Customers are responsible for ensuring that the details shared are correct.
For non-defective returns, return shipping and handling charges may be borne by the customer, as communicated during return approval.
For items purchased during a sale period, a shipping and handling charge of ₹500 applies to non-defective return and refund requests.
If an order is cancelled after it has been dispatched or is already in transit, an in-transit shipping fee of ₹500 may be deducted from the refund. This charge may be waived on a case-by-case basis at the discretion of the Operations Manager.
For furniture products, the original shipping and packing charges will be deducted from the refund amount in case of an approved return, except where the product is confirmed to be damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery. Please share clear photos, videos of the product, and an unboxing video to help us verify the issue.
Following verification, MR Homes will provide an appropriate resolution, which may include a replacement, exchange, repair, or refund.
A refund may not be approved if:
The return request is raised after the applicable return period.
The returned item is used, damaged after delivery, incomplete, or not in its original condition.
Original packaging, tags, barcodes, accessories, manuals, warranty cards, invoice, or other included items are missing.
The product is returned without prior confirmation or without following the return instructions provided by MR Homes.
For refund-related assistance, contact Customer Service:
Phone: +91 9540655881
Hours: Monday to Saturday, 9:00 AM to 9:00 PM
Email: mrhomes202@gmail.com
Nothing in this policy limits any rights available to customers under applicable Indian law.
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